Summary: Work Mode: Onsite Responsibilities: Lead continuous improvement initiatives in field work order management and tracking processes.

Assist technicians in reviewing and closing out work orders for billing.

Manage processes, eliminate bottlenecks, and support day-to-day field operations related to work order management.

Support field staff with work order management by following up and assisting with part requests.

Review and collaborate with technicians on work order closures.

Validate entries and collaborate with the billing team upon completion.

Verify customer information and data accuracy prior to closure in SMS/SAP.

Ensure proper documentation is received and billing processes are followed.

Inform field staff of work order information and verify delivery schedules, communicating schedules to customers.

Ensure 100% completion of work in the field with field staff and finalize work orders.





Ensure work orders are flagged for export to the billing team and monitor billing reports.

Correct errors and answer billing questions if issues arise.

Send invoices to customers as needed and follow up to ensure paperwork/invoice receipt and job satisfaction.

Ensure cash collection and follow up on disputes as needed.

Support FSS leaders to minimize their involvement in the back-office process, redirecting time saved to customer engagement and driving more opportunities.

Requirements: High School Diploma Minimum 2 years of experience with estimating/sales support Preferred Skills: Previous industry experience Previous technical/installation experience Previous customer service experience Valuable written and oral communication skills Ability to multitask in a fast-paced setting Strong organizational skills Ability to follow instructions and identify mistakes

📌 Professional (Ottawa)
🏢 Axelon Services
📍 Ottawa