Lead customer experience execution at Indigo through coaching, retail operations, and omni-channel programs across a customer-focused store workplace.
The Customer Experience Leader executes customer programs and results while bringing the Indigo brand to life. You will lead customer priorities, use customer and sales insights, and coach employees toward stronger service behaviours. The position supports team success through communication, training, operational discipline, and customer engagement. It also contributes to loyalty initiatives, promotional execution, and seamless omni-channel interactions.
Key Responsibilities:
Lead customer experience priorities and optimize team deployment
Coach employees through feedback and Sales Generation Leadership practices
Direct daily communication routines, sales rallies, and promotions
Support pickups, returns, order management, and issue resolution
Maintain cash office processes and customer service areas
Requirements:
One to three years of specialty retail leadership experience
Customer-facing team leadership experience in retail
Experience executing customer experience or omni-channel programs
Robust retail operations, cash handling, and compliance understanding
Ability to work versatile schedules and lift up to 40 pounds
Apply retail leadership, customer coaching, and omni-channel expertise to strengthen Indigo service, loyalty, and operational results.