Turn global analytics into operational insight as an Assistant Manager with Manulife’s Canada Contact Centre, Bank & Affinity, in a hybrid Montreal role.

This individual contributor role reports to the Director and supports leadership through analysis, reporting, escalation management and business storytelling. You will connect operational data, customer feedback and performance insights to clarify trends, risks, opportunities and recommended action. The work includes partnering across Operations, Analytics, Workforce Management and Technology.

Key Responsibilities:
Analyze operational data, customer feedback and global analytics
Create weekly, monthly, quarterly and ad-hoc reports
Translate complex information into leadership presentations




Coordinate sensitive escalations through resolution
Identify root causes and continuous-improvement prospects

Requirements:
Robust analytical, problem-solving and operational judgment
Experience developing accurate reports, insights and presentations
Ability to communicate recommendations to senior leaders
Ability to manage competing priorities independently
Bachelor’s degree or equivalent relevant experience

Bring analytical judgment, business storytelling and escalation-management skills to support informed decisions across Manulife’s Canada Contact Centres.

📌 Business Analytics Assistant Manager Montreal (Canada)
🏢 Manulife
📍 Canada