Lead insurance investigations in a hybrid Waterloo position, combining investigative judgment with coaching, development, and team leadership. Guide analysts handling dental and drug investigations.

Manulife seeks an experienced insurance investigator ready to lead Investigation Analysts. The role strengthens investigative thinking, practices, and capabilities through guidance, coaching, and relationship building. Technical advantages knowledge can develop in the role, while dental or drug investigation experience is an asset.

Key Responsibilities:
Lead, coach, and develop Investigation Analysts
Guide complex, sensitive, and higher-risk investigations
Assess evidence, document findings, and recommend outcomes
Identify emerging fraud risks, trends, and opportunities




Improve investigative processes, tools, controls, and practices

Requirements:
Experience conducting insurance investigations and developing cases
Experience with dental, drug, health advantages, or provider investigations
Knowledge of claims, provider practices, or fraud risks
Leadership, mentoring, coaching, or subject-matter expertise
Fraud education, training, or qualified designation

Bring insurance investigation expertise, analytical judgment, and coaching aptitude to Manulife’s Investigation Services team in Waterloo.

📌 Insurance Investigations Program Manager Kitchener
🏢 Manulife
📍 Kitchener