Based in Yellowknife, the IT Service Management Advisor plays a key role in improving how information technology services are delivered and communicated across the Government of the Northwest Territories.

Reporting to the Manager, Client Services, this position leads the development, implementation, and continuous improvement of IT Service Management (ITSM) processes and practices while supporting a client-focused service culture.

The Advisor develops and delivers communications that keep GNWT employees informed about technology services, planned maintenance, and service disruptions, and manages the Technology Service Centre's website and online service catalogue.

Working closely with technical teams, project managers, and stakeholders, the incumbent translates complex technical information into transparent, accessible content for a diverse audience and helps ensure consistent, high-quality service delivery to more than 6,000 GNWT employees across departments, boards, agencies, health authorities, and marine transportation services.

Key Responsibilities The Service Management Advisor manages, develops, and leads the implementation and adoption of Service Management (ITSM) strategies, processes, initiatives, and following Information Technology Infrastructure Library (ITIL) industry standards and guidelines.

The IT Service Management Advisor develops, implements, and evaluates the TSC's communications strategies and plans.

The IT Service Management Advisor is responsible for the TSC's website management, strategy, design, content development and maintenance.

Key Qualifications A relevant diploma and 3 years of relevant experience.

Equivalencies A certificate in a related field and 4 years of relevant experience. A degree in a related field and 1 year of relevant experience.

Relevant education and experience may include:



Information Technology Computer Information Systems Information Systems Management Business Administration (with an IT or project management focus) Communications Digital Media Web Development Technology Management GNWT Inquiries Inquiries Only: Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information Indigenous Employment Policy Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check Candidates must provide a satisfactory criminal record check.

Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion The Government of the Northwest Territories is an inclusive workplace.

If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience.

However, combinations of education and experience must often be considered on a case-by-case basis.

For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information Job Opening ID # 28534 Closing Date: November 13, 2026 - 23:59, Mountain Time Salary Information The salary range for this position is from $54.44 per hour to $65.03 per hour (approximately $106,158 - $126,809) plus an annual Northern Allowance of $3,700.

Application Assistance For more information on preparing and submitting your application, please visit:

📌 IT Service Management Advisor (Yellowknife)
🏢 Government of Northwest Territories
📍 Yellowknife