Our client is seeking a customer-focused Collections Specialist to join their team.

This role is responsible for managing a portfolio of B2B accounts, ensuring timely collection of outstanding receivables while maintaining positive customer relationships.

The successful candidate will work closely with customers to resolve payment issues, investigate disputes, reconcile accounts, and navigate customer payment portals.

Key Responsibilities Manage an assigned portfolio of B2B customer accounts and proactively follow up on outstanding invoices.

Contact customers by phone and email to secure payment commitments and resolve delinquent balances.

Investigate and resolve billing discrepancies, deductions, short payments, and account disputes.

Reconcile customer accounts and ensure account balances are accurate and up to date.





Maintain and update customer records, collection notes, and payment commitments.

Work with internal departments, including Sales, Customer Service, and Accounting, to resolve customer concerns and facilitate payment.

Utilize customer portals to submit invoices, review payment status, and resolve issues impacting collections.

Monitor aging reports and prioritize collection efforts accordingly.

Build solid relationships with customers while maintaining a professional and service-oriented approach.

Escalate high-risk accounts where appropriate and provide recommendations for next steps.

📌 Collections Specialist (Mississauga)
🏢 Robert Half
📍 Mississauga