Lead complex customer operations at Warehouse Anywhere through advanced judgment, escalation support, and detailed coordination across client storage services.

As a senior individual contributor, you will guide complex cases, support Operations Coordinators, and partner with Technology and Operations leadership. The role combines customer service, process improvement, UAT coordination, secure data handling, and operational documentation. You will help strengthen SOP adoption, workflow consistency, and platform improvements across Client Operations.

Key Responsibilities:
Resolve complex lease transfers, customer cases, and operational exceptions
Coordinate UAT planning, execution, tracking, and business validation
Mentor coordinators and support onboarding, training, and knowledge sharing




Document customer communications and actions in Freshdesk, Monday.com, and CRM
Recommend workflow, training, and system improvements

Requirements:
High School Diploma or GED required
Three-plus years in customer service, account coordination, leasing, or similar roles
Experience mentoring, training, or supporting peers
Robust communication, organization, problem-solving, and prioritization skills
Proficiency with Freshdesk, CRM systems, Monday.com, and ShareFile

Bring operational judgment, service expertise, and process improvement skills to complex customer storage coordination at Warehouse Anywhere.

📌 Senior Client Operations Coordinator Quinte West
🏢 Warehouse Anywhere
📍 Quinte West