Support court applications onsite in Edmonton through ITSM, incident coordination, and stakeholder communication for Alberta’s Ministry of Justice. Translate operational needs into reliable services.

Tri-global Solutions Group Inc. seeks an IT Application Support Analyst for Court Technology Services – Applications Management. Reporting to the Director, Application Management & Data Services, you will support legacy and contemporary applications, data platforms, and service quality. The work connects judiciary stakeholders, court operations, vendors, and technical teams across Alberta’s three courts.

Key Responsibilities:
Design incident and service request workflows within a unified ITSM framework
Coordinate communications and resolutions during major court system incidents




Facilitate change and release management for application updates
Gather requirements from Justices and court staff
Monitor vendor services against SLAs and quality standards

Requirements:
Seven-plus years through specified education and Application Analyst experience
Ten-plus years planning and monitoring user acceptance testing
Ten-plus years using ServiceNow or alternative ticket systems
Eight-plus years supporting Agile/Scrum application delivery and operations
Authorization to work in Canada and onsite availability

Apply your ITSM, application analysis, and stakeholder communication expertise to court technology services in Edmonton, Alberta.

📌 It Application Support Analyst Edmonton
🏢 Tri-global Solutions Group
📍 Edmonton