Technical Account Manager expertise in customer relationships and service management supports Vantage customers from its Quebec City, Quebec campus full time.

Vantage seeks a resourceful Technical Account Manager to serve as the primary customer interface. You will coordinate departments, support requests, and promote satisfaction. The position emphasizes customer communication, project management, documentation, and KPI reporting across customer accounts.

Key Responsibilities:
Maintain relationships with assigned customers and support daily requests
Coordinate Vantage teams for seamless service delivery
Report performance through KPIs to customers and executives
Lead service reviews, onboarding, and customer-facing projects
Configure portals, documentation,



reports, and support processes

Requirements:
Bachelor’s degree or equivalent relevant experience
At least five years in operations, projects, support, or sales
Experience supporting an ITIL-based service management program
Contracts management, RFP, and Microsoft Suite experience
Robust communication, organization, problem-solving, and negotiation skills

Apply technical account management, customer coordination, and service reporting skills supporting Vantage data center customers in Quebec City.

📌 Technical Account Manager Data Centers Quebec City
🏢 Vantage Data Centers
📍 Quebec City