Shape the future of FinTech with Affirm as a Senior Technical Account Manager, working remotely from Canada. Drive technical initiatives and manage operations for strategic alliances to ensure seamless integrations.In this senior-level position, you will lead technical account management within Affirm’s strategic alliance portfolio. Responsibilities include monitoring, troubleshooting, and ensuring strong operational health for merchants. This role demands expertise in API integrations and effective collaboration with Product, Engineering,
and Customer Success teams to enhance account value.Key Responsibilities:Own technical account management and operational healthDeliver against SLAs and proactively mitigate risksConduct root-cause analysis and implement solutionsDrive cross-team collaboration for integration initiativesMentor junior team members to build team capacityRequirements:6+ years in Technical Account Management or related fieldProven experience with RESTful APIs and integration solutionsStrong technical communication skillsEffective relationship management with technical decision-makersDemonstrated mentoring and leadership abilitiesElevate merchant technical strategies and account ownership while thriving in Affirm's work from home culture.#J-18808-Ljbffr