Role Responsibilities Reporting directly to the Eligibility Review Team Lead and working within the Investigations and Program Integrity (IPI) Unit, the Eligibility Review Worker (ERW) conducts targeted compliance reviews, client file audits, risk assessments, and fraud prevention activities within the Ministry of Assisted Living and Social Services.

Key Responsibilities: Compliance & Eligibility Reviews: Deliver targeted compliance reviews and risk assessments on client files across major assistance programs (e.g., Income Support and Assured Income for the Severely Handicapped) to verify ongoing benefit eligibility and safeguard public funds.

Client Interviews & Fact-Finding: Conduct objective, thorough client interviews and verify financial, personal, and administrative data to ensure all review files are legally sound.

Data Analytics & System Audits: Utilize database case management systems and data analytics tools to evaluate eligibility criteria, detect system vulnerabilities, and identify risk trends.

Case Management & Referrals: Maintain detailed case documentation, prepare objective case summaries,



and make recommendations for overpayment recovery referrals or formal Requests for Investigation (RFIs) where non-compliance or fraud is identified.

De-escalation & Client Relations: Professionally mediate and resolve escalated client inquiries or contentious eligibility disputes using de-escalation techniques.

To be successful in this role, the candidate must possess: Decision-making ability grounded in sound judgment, fairness, professionalism, and initiative.

Proven ability to work independently with strong organizational skills to prioritize high file volumes and maintain effective case management.

Highly developed written and verbal communication skills to write operational summaries and represent the unit professionally.

Robust interpersonal and active listening skills with a track record of resolving conflict and de-escalating confrontational situations.

Adaptability and resilience when working under tight timelines and evolving policy or legislative frameworks.

The is provided for further details on this position.

📌 Eligibility Review Worker - Investigations & Program Integrity (Calgary)
🏢 Government of Alberta
📍 Calgary