Lead e-commerce fulfillment improvement at Loblaw Digital in Downtown Toronto, using operational data and process optimization to strengthen productivity and efficiency. As Senior Manager, Continuous Improvement, you will improve in-store fulfillment across PC Express and Joe Fresh. The role connects Digital, Store Operations, Product, Technology, Labour, and Merchandising partners. Your work will translate operational complexity into practical solutions supporting customer experience, speed, cost, and scale. Key Responsibilities:
Lead productivity analysis across PC Express and Joe Fresh picking journeys Monitor fulfillment KPIs,
including cancellations and cost per order Develop business cases quantifying operational and financial benefits Build prioritized continuous improvement opportunity pipelines Partner with Store Operations on processes, training, and performance expectations Requirements:
Four or more years in e-commerce or retail operations Understanding of end-to-end in-store e-commerce fulfillment Experience using operational data and KPIs for measurable improvements Experience with OMS, inventory, routing, or fulfillment platforms Robust financial, communication, stakeholder management, and problem-solving skills Apply continuous improvement, fulfillment analytics, and cross-functional leadership to advance PC Express and Joe Fresh operations.