You act as the primary operational contact for the Team's day-to-day operations, as well as corporate projects, cross-functional teamwork and process management. You are an integral part of TuGo's content team and responsible for writing effective content, tools and resources that cohesively represent TuGo's brand, products and services. You work with the Marketing Communications Team and key stakeholders to ensure corporate messaging positions TuGo as a top industry leader and socially-responsible organization.Specifically, you will:Write effective and engaging content for a variety of deliverables including but not limited to: corporate communications, blog posts, websites, promotional tools and newsletters.Ensure TuGo's standards and brand integrity for copy including spelling, grammar, punctuation and adherence to established corporate writing guidelines in line with TuGo Tone.Work closely with our Business Development, Business & Insurance Services, and Learning Centre Teams to develop marketing and training materials that engage partners and employees.Monitor the Marketing inbox (and other relevant shared inboxes) daily and provide timely, accurate responses to internal and external inquiries.Work closely with Marketing Communications Manager to develop weekly resource allocation sheet and estimates to meet required deadlines, ensuring operations, corporate projects, business support and process improvement tasks are completed on time.Act as the Team's subject matter expert for resource management and project management applications (primarily ClickUp), assisting all team members in utilizing the tool(s)



to maximize their productivity and efficiency.Work with Marketing Communications Manager to manage the content and code of automated traveller-facing content, including fulfillment letters and emails.Produce and maintain Team's Standard Operating Procedures (SOPs).Work with the Creative Director to coordinate budget and production of promotional swag items from external vendors in time for trade show season.Participate in cross-functional meetings, taking notes and reporting back to the Team.Achieve performance targets.Collaborate and communicate effectively with team members and all other teams.Responsively and effectively handle issues.Look for ways to improve customer experience.Promote and model TuGo culture, values, and brand promise.Continuously build skilled and technical expertise.Other duties as required.What you'll bringDegree or diploma in communications or marketing preferred3+ years of experience in communications and/or marketingExcellent written and verbal English skills requiredAbility to articulate thoughts/ideas clearly and with commitment, always keeping the best customer experience in mindAbility to manage multiple competing priorities under tight deadlines, with flexibility to work additional hours if neededProficient in MS Office365 and ability to learn applications quicklyProficiency in ClickUp or other work collaboration software is an assetKnowledge of the insurance industry is an assetA passion for travel and travel experience is an assetStrong team player and positive contributorAble to consistently live our values of valued, effective and trustedA strong customer experience focusA passion for continuous learning and professional achievement

📌 Marketing Communications Specialist (Richmond)
🏢 TuGo
📍 Richmond