Lead customer care operations at Leon's with robust organization and communication skills. Support after-sales service across phone, email, and in-person interactions.As Assistant Customer Care Manager, you will support the main office and after-sales service department. The work combines customer service, administration, leadership, and problem-solving. You will help protect order accuracy, personal information, payments, and service expectations while supporting associates.Key Responsibilities:Support daily main office and after-sales service operationsResolve customer concerns and escalated issues professionallyCoordinate parts, repairs, returns, and damaged productsSupport associate training, coaching, scheduling, and developmentAct as department contact during manager absencesRequirements:Supervisory customer service or administration experienceStrong leadership, communication, interpersonal, and problem-solving skillsAbility to train, coach, and develop associatesExcellent organization and time-management abilitiesComputer and office application proficiencyBring leadership, customer service, organization, and sound judgment to Leon's customer care operations and after-sales service department.