About ICEIndependent Counselling Enterprises (ICE) supports adults with disabilities to live meaningful, inclusive lives. Our ECAT team is the after-hours link between staff, clients, and leadership, keeping programs running smoothly when the office is closed.Role SummaryAs an ECAT staff member, you'll respond to staff calls, provide guidance, and help resolve urgent issues. You'll assist with scheduling, document key information, and ensure programs stay safe and consistent. Strong communication, organization, and quick problem-solving are essential.What We OfferPaid training and ongoing qualified developmentFlexible evening, night,



and weekend schedulesOpportunities to grow into office or leadership rolesSupportive and inclusive workplace cultureMeaningful work — every shift you make a differenceKey ResponsibilitiesAnswer and respond to after-hours staff callsProvide guidance and problem-solving supportRecord calls and actions accuratelyHelp coordinate shifts and staffing coverageSupport staff handling urgent or unexpected situationsAlways maintain professionalism and confidentialityQualificationsStrong communication and organization skillsComfortable with documentation and basic computer systemsReliable, professional, and attentive to detailExperience in human services, scheduling, or customer support is a plusClear Vulnerable Sector Police Check (within 6 months)Basic First Aid with CPR Level A (or willingness to obtain)Two work-related referencesOnly applicants selected for interviews will be contacted. At ICE, you're joining a team that makes a real difference every day. We welcome applicants from all backgrounds and experiences.

📌 Employee And Client Assistance Team (Edmonton)
🏢 Independent Counselling Enterprises
📍 Edmonton