Product Support SpecialistViv TechnologiesAt Viv Technologies, we're passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We're proud to support some of North America's biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.Position SummaryThe Product Support Specialist is responsible for investigating and recreating issue reports, assisting the Implementation Team with customer support, and diagnosing issues. The role acts as the first-line of debugging and problem-solving for both internal and external stakeholders. This role is essential to ensuring that our customers can run their operations smoothly and are satisfied with their experience, and that product quality is maintained and improved.The Product Support Specialist will have the prospect to interact with cross-functional teams and learn about many different aspects of product and IT management.This role is based in Toronto.Though we're currently working remotely, we're only considering candidates who reside in or are in easy reach of the GTA.What You'll Be DoingTake ownership of customer issues driving them from initial communication, through investigation to eventual resolution with various priorities in order to meet SLAsProvide well-thought-out and reliable direction, both in technical and non-technical terms, to help our customers and end usersWork directly with a small, agile,



cross functional team including engineersDebug errors within customers' integrationsEscalate inquiries to senior technical support or software engineers accordinglyProvide feedback to the Product Team on what features or enhancements may improve the productWhat You Bring1 year of relevant work and/or co-op experienceBachelor's Degree in Information Technology, Computer Engineering, or related equivalent experience preferredExperience with service desk management experience is strongly preferredExperience in IT/technical support is strongly preferredDetail and results-oriented, self-motivated and persistentExcellent interpersonal and communication (verbal and written) skillsDemonstrated analytical, problem-solving and decision-making skillsYou enjoy a challenge, are curious and love innovating new things, are passionate about finding solutions, take ownership, and are a team playerWhat We OfferCompetitive salary and benefitsA outstanding corporate culture that works with your lifestyleA chance to work with a strong team that values the opinions of every memberOpportunities to be mentored and grow your skillsWe embrace the uniqueness and perspectives of the community of people who work here and our clients. Fostering an environment that reflects and supports diversity, equity, and inclusion is one significant way in which we do this.We welcome candidates with disabilities. Related questions/requests may be sent to [email protected].

📌 Product Support Specialist (Toronto)
🏢 Viv Technologies
📍 Toronto