Lead high-impact network incident response for Rogers in Calgary, using troubleshooting and service restoration skills onsite across 24x7 operational shifts.
The Core-Data Network Operations team needs a NOC Specialist to protect wireline core network availability and reliability. You will drive incidents to resolution, support second-level escalations, and meet established service level agreements. The work spans national IP networks, MPLS infrastructure, and compute settings.
Key Responsibilities:
Drive core-related incidents toward resolution and reduced MTTR
Lead response activities according to service level agreements
Provide second-level escalation support for reported incidents
Engage vendors and carriers during troubleshooting activities
Report network status, faults, and utilization findings
Requirements:
Minimum two years of relevant IP network experience
CCNA or CCNP Routing and Switching certification required
Analytical troubleshooting skills during high-impact network incidents
Ability to work days, nights, weekends, and holidays
Solid communication and client relationship skills
Use incident management, technical troubleshooting, and communication skills to restore Rogers network services and support operational reliability.