Lead live cyber incidents at Arctic Wolf using structured troubleshooting, monitoring tools, and transparent real-time coordination. Command incidents independently from detection through resolution.

As a Level One Incident Commander, you will manage incidents from Sev1 through Sev4 while following established response playbooks. You will coordinate technical investigation, remediation, templated customer communications, documentation, and postmortems. The position requires judgment about when issues exceed scope and need escalation.

Key Responsibilities:
Solo command incidents from detection through technical resolution
Assemble responders and lead Zoom and incident channel bridges
Monitor incidents using Jira, Zendesk, and Statuspage
Investigate causes with Kibana, Grafana, and Unix tools




Publish updates, document timelines, and facilitate postmortems

Requirements:
Zero to three years in IT support, NOC, or incident management
Technical degree, diploma, or equivalent practical experience
Working knowledge of listed incident management and monitoring tools
Working Unix command line proficiency
Customer-facing experience and interest in cybersecurity, networking, or systems operations

Apply incident management, technical investigation, and decisive bridge leadership to protect Arctic Wolf customers during live cyber incidents.

📌 Level One Incident Commander South West Oxford (South-West Oxford)
🏢 Arctic Wolf Networks India
📍 South-West Oxford