Customer experience expertise meets order coordination at Protech in Dartmouth, NS, supporting customers across Canada through phone and email.

As a Customer Experience Qualified, you will manage customer requests, orders, accounts, and problem resolution. You will coordinate with Sales, Inventory Management, Credit, Operations, and other departments. Your work supports connected service, customer loyalty, accurate processing, and a consistent Imperial Brady journey.

Key Responsibilities:
Answer incoming calls, emails, and customer requests nationally
Process manual and electronic orders within cutoff times
Track back orders, open orders, stock, and delivery status
Coordinate solutions with Sales, Operations, Credit, and Management




Resolve concerns from purchase through product return and support

Requirements:
One to three years of customer service experience
Business-to-business industry experience preferred
High School diploma or GED required
Bilingual English and French communication skills
Robust communication, organization, detail, and problem-solving skills

Support Imperial Brady customers with responsive service, accurate orders, and coordinated problem resolution from Protech's Dartmouth office.

📌 Customer Experience Professional Dartmouth Admiral Rock
🏢 Imperial Brady
📍 Admiral Rock