Bilingual English-French insurance analysis drives complex customer support at BMO's 250 Yonge Street location. Apply analytical and communication skills across insurance operations.

As a Bilingual BMO Insurance Service Centre Analyst, you will support Retail Insurance Operations through customer inquiries, internal partner support, and complex insurance transactions. The role requires creditor insurance product knowledge, complaint investigation, and accurate processing. You will also help maintain compliance and service standards while supporting operational improvements.

Key Responsibilities:
Handle complex insurance inquiries and non-routine transactions accurately
Investigate escalated complaints and recommend resolutions to management




Analyze reports for compliance and process improvement prospects
Collaborate with internal teams and insurance partners
Support training, process updates, and operational improvements

Requirements:
Two to three years in insurance, financial services, or customer operations
In-depth knowledge of creditor insurance products
Robust analytical, problem-solving, and communication skills
Bilingual English and French communication ability
Comfort using CRM platforms and digital tools

Bring bilingual communication, insurance expertise, and analytical problem-solving to BMO's customer-focused operations team.

📌 Bilingual Insurance Operations Analyst Young
🏢 Bank of Montreal
📍 Young