Handle high-volume customer interactions for CLEAResult in Regina, supporting Saskatchewan households through a hybrid customer service assignment.

As a Support Specialist II, you will communicate with income-qualified customers by phone and email. Provide empathetic, professional assistance to seniors, newcomers, Indigenous communities, and low-income households. Explain information clearly, manage multiple priorities,



and help participants access energy efficiency programs.

Key Responsibilities:

• Manage inbound and outbound customer calls
• Respond to emails and complete customer follow-ups
• Assist customers with empathy and professionalism
• Schedule appointments and coordinate internal communication
• Manage multiple customer-focused priorities

Requirements:

• One to three years of customer service experience
• High-volume phone-based interaction experience
• Transparent verbal and written communication skills
• Reliability, adaptability, and independent work ability
• CRM or reporting tools familiarity is an asset

Apply your phone support, communication, and multitasking strengths while helping Saskatchewan customers access CLEAResult programs.