Referral Coordinator –Lifemark Father David Bauer ArenaLocation: 2424 University Drive NW, Calgary, AB, T2N 3Y9Status: Permanent Full TimeExpected Schedule: 9:00 a.M. to 5:30 p.M. with flexibility for coverageAre you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Referral Coordinator at Lifemark Father David Bauer Arena, a Lifemark Health Group clinic, Canada's premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Referral Coordinator who shares this same philosophy.At Lifemark, we walk the talk of our company Core Values: "We have fun", "We strive for simplicity", "We trust each other to do the right thing", "We go the extra kilometre" and "We belong here".Why Lifemark?Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven teamSupportive and cooperative administrative teamPositive and comforting work environmentOpportunities for growth within a national companyNationally recognized brand with a strong digital presenceQualifications & Core CompetenciesThe ideal candidate will have:High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an assetStrong organizational and multitasking skills in a fast-paced environmentKnowledge of third-party funding programs (MVA, WCB, LTD, PCVRS, PCI, GAIT) Excellent communication and stakeholder managementHigh attention to detailAbility to manage multiple prioritiesPrevious experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong assetCore ResponsibilitiesReferral & Intake ManagementManage and triage incoming referrals for MVA, PCVRS, LTD, PCI, Gait and OPPT WCB programsCoordinate intake and ensure timely scheduling of services through multiple channels (eg: Email inboxes, RMS, CareHub)Assign case management tasks for outpatient and interdisciplinary programsMaintain referral tracking systems and workflowsScheduling & Care CoordinationBook and coordinate multidisciplinary services (Psychology, OT, Kinesiology, Physiotherapy, specialized services – Vestibular therapy, Pelvic, PCI, Gait)Engage appropriate providers based on program requirements and provider specialized trainingMaintain treatment counts and monitor utilization within approval timelinesSupport interdisciplinary service coordinationProgram AdministrationManage approvals and authorizationsSubmit reports and required documentationEnsure adherence to program guidelinesMaintain communication with providersBilling & Financial ProcessingPost charges for PCVRS, LTD, PCI & GAITSubmit claims through EHC portals & document in LPS for MVA and LTD as requiredComplete sundry billing (e.G., WCB)



based on tracking sheetEnsure accurate and timely invoicing for OPPT WCB, PCI & GAITCommunication & Stakeholder CoordinationAct as primary contact for patients, referrers, and case managersCommunicate updates on treatment, approvals, and scheduling with providers and patientsCollaborate with internal teams and external coordinators from other clinics.Quality Assurance & ComplianceReview and QA/QC MVA & OPPT WCB reports prior to submissionEnsure documentation meets funder standardsMaintain compliance with program requirements and policiesSystems & Administrative SupportMaintain tracking systems for referrals, approvals, and billingAdd/update provider profiles in EHCSupport clinic operations and provide CC coverage as neededInclusionWe are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.AccommodationAccommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.Ca

📌 Refc-Refc-Referral Coordinator (Calgary)
🏢 Lifemark
📍 Calgary