Establishment Presentation

Located in the heart of Old Montreal, the AC Hotel Old Montreal is a 124-room boutique hotel, a member of Marriott International. The establishment offers a up-to-date and streamlined experience, suited to business and leisure clientele, and perks from a strategic location near the Convention Centre and the Old Port.

Position Objective

The Conference Manager is responsible for the operational management of groups, from contract signature to client departure. They ensure complete coordination of group operations, adherence to timelines, and communication between departments.

Reports to the Director of Sales and Marketing

Main Responsibilities

Group File Setup
Creation of groups in systems (PMS, MARSHA, Delphi)
Verification of contractual information
Setup of reservation links and inventory tracking

Financial Management and Deposits
Preparation and sending of proformas
Active tracking of deposit timelines
Client follow-up to ensure payment compliance
Coordination with the finance department

Event Coordination and Preparation
Production of BEOs (Banquet Event Orders) within required timelines
Development and distribution of Group Resumes




Verification of operational information accuracy
Tracking of rooming lists and client requests

Internal Engagement and Communication
Organization and facilitation of group meetings and BEO meetings
Communication with operational teams (front desk, housekeeping, food and beverage)
Tracking of pre-arrival actions

Pre-Arrival and Stay Tracking
Preparation of group arrivals (room assignments, VIP, special requests)
Daily coordination with departments during the stay
Management of last-minute requests

Departure and Post-Stay
Verification of final billing with finance
Closure of group files
Attribution of Bonvoy points after the stay
Update of systems (Delphi, client notes)

And assume all other related responsibilities necessary for the proper functioning of the department and the success of group events

Desired Profile
Sense of organization and rigor
Ability to manage multiple files simultaneously
Excellent communication skills
Bilingual French / English
Knowledge of Marriott systems (an asset)

Source: Urgo Hotels & Resorts Canada

📌 Conference Manager Montreal
🏢 Urgo Hotels
📍 Montreal