Job Summary:The Associate - Investor Services is responsible for delivering day-to-day client service, including the accurate processing and review of securities transactions and the timely completion of reporting requirements. This role operates in a fast-paced environment with strict deadlines and high client expectations. Key responsibilities include reviewing capital transaction documentation and maintaining KYC and AML records to support regulatory complianceEssential FunctionsGeneral ResponsibilitiesWork with oversight of Senior Associate - Investor Services on all aspects of investor services for a large number of hedge fund, fund of fund and private equity fund accounts with a high volume of transactions and inquiriesRespond to requests and inquiries from portfolio managers and investorsPerform Anti-Money Laundering (AML) checks whilst displaying a comprehensive knowledge of the established practices, processes and proceduresCompliance with documentation standards as they relate to investor qualification criteria under U.S. and other jurisdictional requirements (FATCA, OFAC, AIFMD etc.) and client constitutive documentsRecording and review of compliance documentation for regulatory, anti-money laundering and know-your-customer standardsCapital Transaction processing – review, verification, acceptance and processing of capital transactions for a group of high profile and key clientsMaintenance of member registers including responsibility for data integrityReview and file original documents receivedUpdate contact details and distribution lists for registered shareholdersCheck Investor Services inbox and SharePoint fax queue and respond to queriesSupport client phone lines and e-mail communicationReconciling ResponsibilitiesLog all incoming subscription,



redemption and transfer transactions in FM3Attach downloaded SWIFT reports to transaction entries in FM3Add review to pending subscriptions, redemptions and transfers in FM3Follow up on any AML needed for subscription, redemption or transfer ordersSubmit transfer requests to client for approvalOther ResponsibilitiesDownload client contact information reports from PI Web and update information in our system on a regular basisOther job functions as requiredJob QualificationsQualifications: : A university graduate with a bachelor's degree in humanities, economics, finance, business, or a related disciplineExperience: A recent graduate and/or a candidate with at least one year of experience working in a similar role in the financial services industryKnowledge: Technical knowledge of alternative investment products, operations and the offshore financial services industry including systems technology, valuation, prime brokerage, financing and custody preferredTechnical RequirementsSolid working knowledge of all Windows applications with Excel to an advanced levelGeneral Skills & Abilities RequiredStrong Communication Skills: Demonstrates clear verbal articulation, active listening, writing for clarity and purpose, adapting messages to diverse audiences and providing and receiving constructive feedbackOrganizational Agility in Fast-Paced Environments:



Demonstrates strong organizational capabilities, effectively managing competing priorities, coordinating multiple tasks simultaneously, and maintaining accuracy and efficiency in dynamic, deadline-driven settingsRelationship Management and Client Service Excellence: Builds and maintains strong professional relationships, understands client needs and expectations, and delivers responsive, high-quality service that fosters trust and long-term engagementSelf-Driven Problem Solving and Work Ethic: Exhibits initiative, accountability, and persistence in identifying challenges, developing practical solutions, and delivering results while maintaining a solid commitment to professional excellenceStrategic and Analytical Attention to Detail: Applies a detail-oriented and analytical approach to evaluating information, identifying trends and inconsistencies, and making informed decisions that support organizational objectivesTime Management, Planning, and Prioritization Skills: Effectively organizes workload, plans activities proactively, and prioritizes responsibilities to meet deadlines, optimize efficiency, and achieve desired outcomesInterpersonal and People-Focused Engagement: Thrives in collaborative and client‐facing environments, building positive relationships through approachable communication, teamwork, and a genuine interest in supporting othersIntegrity and Ethical Judgment: Demonstrates high moral and ethical standards, exercising sound judgment, maintaining confidentiality, and acting with honesty, professionalism, and accountability in all interactionsTermsFull-Time in office roleCompensation commensurate with qualifications and experience

📌 Associate - Investor Services (Toronto)
🏢 Harmonic Group
📍 Toronto