Lead seamless wellness operations at Yora Kananaskis Nordic Spa in Alberta through visible leadership, guest experience, and team development.
As Assistant General Manager, you will work with the General Manager to lead daily spa operations. You will support department leaders, align teams and systems, and protect the guest journey. The role balances guest satisfaction, employee engagement, operational consistency, and business performance.
Key Responsibilities:
Oversee daily operations across multiple spa departments
Champion seamless guest journeys and resolve operational challenges
Monitor guest flow, occupancy, readiness, and service standards
Coach department leaders and support employee development
Assume overall spa operations during the General Manager's absence
Requirements:
Three to five years of progressive management experience
Hospitality, wellness, resort, or guest-service management background
Experience leading multiple departments or complex service operations
Ability to manage budgets, labour costs, and financial performance
Comfort using reservation, Point of Sale, scheduling, reporting, and Microsoft Office systems
Bring calm leadership, operational excellence, and wellness-focused guest care to Yora Kananaskis Nordic Spa in Alberta.