Configure customer systems, troubleshoot integrations, and support Apex users from Kelowna after 90 days in this customer-facing technical role.

As Apex’s Technical Implementation Specialist, you’ll own each customer’s dedicated instance and technical experience. You’ll connect tools, maintain integrations, manage support, and explain issues clearly. The work includes APIs, webhooks, OAuth, scripting, TypeScript or Node.js, and customer communication. You’ll also collaborate with engineering when platform changes are needed.

Key Responsibilities:
Configure customer instances, tools, channels, and integrations
Build custom integrations using Composio, MCP, APIs, and webhooks
Triage support requests and escalate detailed technical issues




Monitor fleet health and resolve broken connections
Document fixes, guides, templates, and internal runbooks

Requirements:
Two or more years in customer-facing software engineering
Comfort with APIs, webhooks, OAuth, and scripting
Ability to read logs and restart containers
Plain-language communication with nontechnical customers
Organization across parallel issues and implementations

Use integration engineering, technical support, and explicit communication to keep Apex customer systems working reliably.

📌 Technical Implementation Specialist Kelowna
🏢 Martell Media
📍 Kelowna