Lead Collections Specialists at Wealthsimple using recovery strategy and compliance expertise across delinquent credit card and retail banking accounts. This is a hybrid team. As Team Lead, Collections, you will guide frontline operations at the intersection of Client Experience, Credit Risk, and Compliance. You will manage delinquency queues, develop specialists, oversee agencies, and resolve complex client situations. Your work supports recoveries while keeping conversations fair, compliant, and human. Key Responsibilities:

Manage intraday queues across delinquency stages Deploy capacity toward high-risk balances Resolve hardship, disputes, insolvencies, and complaints Oversee agency handoffs, training, escalations, and quality assurance Audit calls and enforce collection regulations Requirements:

Two or more years leading collections or outbound recoveries Consumer lending and delinquency knowledge Canadian collection regulations knowledge Experience with Zendesk, Workato, and automation tools Solid de-escalation, negotiation, and coaching skills Bring collections leadership, regulatory judgment, and client empathy to Wealthsimple’s credit card and retail banking recovery operations.

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📌 Collections Team Lead Financial Services (Toronto)
🏢 Jaide Health
📍 Toronto