Drive SaaS client onboarding at Flipp through scalable processes, stakeholder alignment, and product training in a remote-first setting. Turn implementation plans into successful launches.

This Customer Success Implementation Manager leads customized onboarding plans based on customer goals and success criteria. You will develop project plans, coordinate product integrations, and provide actionable program updates. You will also improve processes, create documentation, and support adoption through training and guidance.

Key Responsibilities:
Develop customized onboarding plans and project schedules
Oversee retailer onboardings and product integrations
Coordinate delivery across technical and product teams




Create training sessions and product documentation
Report program health, risks, and mitigation plans

Requirements:
Five or more years in implementation, project management, or customer success
Proven timeline management and risk mitigation experience
Robust workback schedule development skills
Excellent verbal and written communication abilities
CRM or project management tool experience

Bring program management, onboarding, and cross-functional communication skills to help Flipp customers adopt scalable product solutions.

📌 Saas Client Onboarding Program Manager Montreal
🏢 Flipp
📍 Montreal