Lead Call Centre process improvement and digital operations for Canadian customer and service workflows, working remotely across cross-functional teams.

This leader governs Call Centre processes, supporting technologies, and operational consistency. The work spans ServiceMax, Sierra AI, Express Service Requests, and MyGEHealthCare. You will translate business needs into requirements, coordinate testing, and support implementation readiness.

Key Responsibilities:
Provide governance for Call Centre workflows and supporting technologies
Investigate execution issues and coordinate corrective actions
Maintain standard processes and operational documentation
Identify workflow simplification and compliance improvements




Support digital solution deployment and post-launch operations

Requirements:
Bachelor’s degree or equivalent relevant experience
Five or more years in Call Centre or related operations
Experience leading cross-functional process improvement initiatives
Ability to develop requirements, user stories, and test scenarios
Robust communication, organization, and problem-solving skills

Apply process governance, digital deployment, and testing expertise to improve Canadian Call Centre and customer service operations.

📌 Call Centre Process Improvement Leader Montreal
🏢 GE Healthcare
📍 Montreal