Advance travel claims performance in Hamilton, Ontario, combining claims leadership with process improvement, automation, and technology implementation expertise.The Travel Claims Manager will drive operational excellence within a growing insurance organization. Reporting to the Vice President of Operations, this newly created leader oversees approximately 30 professionals and three team leads. The position supports a major US insurer client while improving claims efficiency and service standards.Key Responsibilities:
Champion process improvements that reduce claims cycle timesLead e-claims system and AI-powered tool implementationReview coverage determinations and financial liability assessmentsEnsure policy interpretation follows client requirementsUphold documentation standards for audits and complianceRequirements:
10+ years of progressive claims leadership experienceStrong process improvement and systems implementation backgroundExperience with claims technology platforms and automationAnalytical mindset with excellent problem-solving abilitiesAbility to manage competing priorities under pressureUse operational improvement, automation, and compliance expertise to strengthen travel claims outcomes and technology adoption in Hamilton.