Deliver legendary hospitality at Fresh Tracks Canada as a Customer Experience Specialist, coordinating custom itineraries and supporting guests throughout travel.This experienced, self-sufficient specialist manages guest relationships before, during, and after Canadian vacations. You will book trip components, coordinate with tourism suppliers, communicate traveller preferences, and maintain accurate itineraries. The role also provides concierge support, handles challenging conversations, and upholds contractual requirements.Key Responsibilities:Build relationships with guests booked months or years aheadBook trip components with tourism suppliers across CanadaAnswer guest emails and calls throughout their travelArrange itinerary add-ons, upgrades,
and modificationsReview itineraries and joining instructions for accuracyRequirements:Experience in travel or tourism, preferably Canadian travelStrong qualified verbal and written communication skillsHigh attention to detail and superior time managementAbility to troubleshoot and prioritize tasks effectivelyAvailability for scheduled shifts between 5:30am and 6pm PSTApply your travel coordination, communication, and customer service skills to create seamless Canadian vacation experiences for Fresh Tracks guests.