Leon's is currently looking for a self-motivated Assistant Customer Care Manager who is enthusiastic, hardworking and driven towards success. The ideal candidate has a passion for delivering exceptional customer service, strong organizational and leadership skills, and the drive and determination to continue to make Leon's the number one choice for the Canadian consumer. They share our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard work. Family.About UsLeon's Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes and families for more than a century. We are committed to providing our dedicated associates with secure jobs and a safe and satisfying work environment and will strive to support their ongoing pursuit of personal development and career advancement.Many of our most successful associates joined Leon's in entry-level positions and, with hard work, determination and desire, were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon's can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!ResponsibilitiesAssisting the Customer Care Manager with the daily operations of the main office and after-sales service department, ensuring customers receive excellent service via phone, email and in personSupporting the accuracy and security of customers' orders,



personal information and paymentsAssisting with finance and account managementLiaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently metCoordinating parts, repairs, manufacturer returns and damaged productSupporting the training, coaching and development of associatesAssisting with interviewing, hiring and onboarding new associatesSupporting associate scheduling and ensuring compliance with provincial legislative requirementsResolving customer concerns and escalated issues in a professional and timely mannerAssisting with performance management and the development of action plansEnsuring company policies and procedures are consistently followedSupporting the general safety and security of the store and associatesAssisting with the processing, verification and submission of payroll for store associatesActing as a point of contact for the Customer Care department in the absence of the Customer Care ManagerOther duties as assignedQualificationsPrevious experience in customer service or administration in a supervisory role, preferably in a retail environmentStrong leadership, communication, interpersonal and problem-solving skillsDemonstrated ability to train,



coach and develop associates to succeedExcellent organizational and time-management skills with the ability to prioritize multiple responsibilitiesAbility to resolve challenging customer situations with professionalism, patience and sound judgmentStrong attention to detail, particularly when handling financial transactions and confidential informationProficiency with computers and office applicationsAbility to work independently and collaboratively in a fast-paced environmentGoal-oriented, ambitious and eager to learn and grow within the organizationFlexibility to work evenings and weekends as requiredWillingness to relocate is an asset but not requiredAnd most importantly, a POSITIVE ATTITUDE!We offerComprehensive Employee Benefit Package after 3 monthsEmployee Discounts & Partner Discount ProgramsThe chance to be part of a financially reliable, well-respected, truly Canadian company with opportunities for growth from coast to coast.Continuous, quality education and training on our products and sales techniquesAdditional InformationWe welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the "Do you want to tell us anything else about yourself?" section.We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the "Do you want to tell us anything else about yourself?" section.

📌 Assistant Customer Care Manager (Edmonton)
🏢 Leon's Furniture
📍 Edmonton