Warehouse process expertise anchors this remote DXC Technology prospect for an SAP Support Manager. Lead secure, SLA-driven production services.

As SAP Warehouse Management Support Manager, you oversee application support performance, operational KPIs, and service quality. The work spans inbound, outbound, picking, putaway, inventory, replenishment, and RF-enabled processes. You will guide support consultants and coordinate global delivery resources.

Key Responsibilities:
Manage support performance against agreed SLAs and operational KPIs
Monitor aging, backlog, defects, resolution times, and service quality
Complete root cause analysis for critical recurring incidents
Assign tickets by severity, impact, SLA, and resources
Lead consultants through guidance, mentoring, and development

Requirements:
8+ years of SAP experience, including hands-on SAP WM
3+ years leading SAP support, AMS, or production teams
Experience managing SLA-driven application support environments
Strong problem-solving and root cause analysis skills
Solid stakeholder management and communication skills

Bring SAP WM leadership, SLA management, and warehouse process knowledge to DXC Technology’s remote support organization.

📌 Sap Warehouse Management Support Manager Montreal
🏢 DXC Technology
📍 Montreal