Lead customer experience at TD Canada Trust in Thunder Bay, using coaching and operational leadership across Personal and Commercial Banking. Manage 37.5-hour weekly branch operations.

As Manager, Customer Experience, you will mentor frontline employees, support meaningful customer connections, and promote advice-giving strategies. The position combines scheduling, compliance, workflow management, complaint resolution, and branch administration. You will collaborate with One TD partners while developing employee performance and operational excellence.

Key Responsibilities:
Mentor employees toward exceptional customer interactions and operational excellence
Maintain schedules, policies, procedures, and conduct guidelines
Resolve complaints using customer problem resolution guidelines




Coach advice-giving and customer conversation strategies
Monitor workflows, assign duties, and improve operational issues

Requirements:
Undergraduate degree or over three years of relevant experience
Knowledge of process management, business, and operational functions
Understanding of banking solutions and concepts
Proficiency with Microsoft Office and internet applications
Solid organizational, planning, and time management skills

Bring customer leadership, banking knowledge, and performance coaching expertise to TD Canada Trust in Thunder Bay.

📌 Customer Experience Manager Thunder Bay Alton
🏢 The Toronto-Dominion Bank (Canada)
📍 Alton