Lead contact centre technology projects at TELUS using Cisco and Avaya platforms, with full time work and regular scheduling.

As a Senior Technology Consultant, you will guide solutions from discovery through go-live for TELUS customers. You will apply contact centre design, voice, IVR, omnichannel, and analytics expertise across Cisco Webex Contact Center, Cisco UCCX, and Avaya. The CCAT team values autonomy, technical learning, and customer-focused delivery.

Key Responsibilities:
Lead contact centre projects through design, deployment, and go-live
Conduct customer discovery sessions and needs analyses
Design voice and IVR solutions across stated platforms
Write Scopes of Work and functional specifications
Mentor team members as platforms evolve

Requirements:
Seven or more years designing contact centre solutions
Hands-on Cisco contact centre platform experience
Experience with call flows, configuration, and scripting
Working knowledge of telephony, networks, SIP, and databases
Fluent French and working English proficiency

Bring senior project leadership, Cisco expertise, and customer communication skills to TELUS contact centre solutions.

📌 Senior Contact Centre Technology Consultant Montreal
🏢 Telus
📍 Montreal