Job DescriptionFluency in both English and French is required for this position.What is the opportunity?As a Portfolio Administration Team, you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate.What will you do?Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/servicesDraw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experienceResolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolutionMaintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possibleWorks to identify specific client care problem sources through effective listening, probing and clarifying and refers to appropriate department/functional environment for resolutionAnswers calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are metWhat do you need to succeed?Robust knowledge of Ambit, MS Office (Excel and Word), ECM, Express OSStrong knowledge of lease, financing and ancillary documentationSuperior understanding of PPSA laws across the countryExcellent negotiation skillsExcellent written and verbal communicationsExcellent organizational skills and ability to effectively manage time and priorities.



Strong ability to multi-taskDetail-oriented and able to understand the terms and conditions of the contractsAbility to work well within a team and independentlyBilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needsWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob SkillsCommunication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress:5575 NORTH SERVICE RD:BURLINGTON City:Burlington Country:Canada Work hours/week:37.5 Employment Type:Full time Platform:PERSONAL & COMMERCIAL BANKING Job Type:Regular Pay Type:Salaried Posted Date:2026-10-20 Application Deadline:2026-11-16 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

📌 Bilingual Customer Service Agent (Burlington)
🏢 RBC
📍 Burlington