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Employment Status: Permanent, Full-Time (37.5 hours/week)

Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 7:00 p.m., depending on operational needs).

*Please note that there will be approximately two evening shifts per month; therefore, the schedule will be primarily daytime.

Join Our Team

Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.

Why Join TELUS Health?

- Employer-matched pension plan available from day one
- Group advantages plan available from day one
- 3 weeks of vacation and 3 wellness days per year (paid time off)
- Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
- Up to $5,000 per year for mental health support
- 40% discount on TELUS and Koodo mobile plans
- And much more

What You'll Do

- Welcome clients in a professional and courteous manner
- Answer internal phone calls
- Process client billing
- Balance and close the cash register at the end of the day
- Manage appointments (confirmations, rescheduling, cancellations)
- Collaborate with the Coordinator to ensure smooth daily operations
- Respond to client inquiries and help minimize wait times
- Open and/or close the clinic reception area
- Participate in month-end reconciliation activities
- Maintain the appearance, cleanliness, and inventory of the service area
- Provide administrative support and coverage as needed
- Perform any other related duties as assigned

Qualifications

What You Bring





- High school diploma completed
- Minimum of 1 year of customer service experience
- Bilingualism (French and English), both spoken and written
- Basic knowledge of MS Office (Outlook, Excel, Word)
- Excellent attention to detail and strong organizational skills
- Knowledge of medical terminology (asset)
- Professionalism, courtesy, and discretion
- Ability to work efficiently while maintaining confidentiality
- Punctuality and reliability
- Strong stress management and prioritization skills
- Ability to manage multiple tasks simultaneously
- Professional and polished appearance

Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.

Salary Range: $20-$37

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunitiestodevelop your skills
- And much more …

Job Type: This is for a current vacancy

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📌 Administrative Associate (Quebec City)
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