The Core Responsibilities! Prepare payout statements accurately within the specified turnaround timeframe.

Update prepayment charge reference rates into applicable platforms as required.

Handle inbound phone calls and emails from solicitors/notaries/financial institutions regarding payout and discharge/assignment inquiries.

Conduct timely follow-up to obtain all past due payout funds.

When necessary, reactivate mortgages and initiate collection for outstanding balances.

Diligently complete collection activity to obtain payout shortfalls.

Work with Renewals and Internal Refinance teams to retain mortgages.

Understand and follow policies, guidelines, and procedures.

Let's Talk About You! Complete a diploma program in a related discipline or minimum of 2 years in a related field.

Knowledge of mortgages.





Strong math and analytical skills.

Strong attention to detail.

Ability to meet tight deadlines.

Ability to balance multiple high-risk priorities simultaneously.

Strong organization skills.

Superior interpersonal and communication skills – written and oral.

Excellent customer service skills.

Team oriented.

Intermediate excel skills.

Experience with MS Office Suite (Outlook, Word, Excel) What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability advantages Employee Share Purchase Plan

📌 Payouts Administrator (Toronto)
🏢 Equitable Bank
📍 Toronto