Lead clinical service operations at the University of Waterloo through EHR expertise, workflow leadership, and client-focused administration. This is a full time permanent position.The Manager, Client Services and Operations, provides strategic oversight across Campus Wellness units, including Health Services, Specialized Care, Counselling Services, and Health Promotion. You will supervise Client Service Representatives, improve administrative workflows, and align service delivery with privacy, accessibility, and quality standards.Key Responsibilities:Lead client service operations and continually improve administrative workflowsOversee Electronic Health Record workflows, testing, training, and troubleshootingDevelop procedures supporting inclusive, accessible client serviceCoordinate schedules, coverage,



appointments, and service disruptionsPresent operational data and recommendations for continuous improvementRequirements:University or college degree in administration or related fieldAt least five years of recent supervisory or management experienceExperience in mental and physical healthcare settingsExtensive Electronic Health Record knowledge; Accuro preferredKnowledge of PHIPA, FIPPA, and institutional privacy requirementsApply clinical operations leadership, EHR knowledge, and sound judgment to strengthen Campus Wellness services at Waterloo.

📌 Clinical Services Operations Manager (Alton)
🏢 University of Waterloo
📍 Alton