We are seeking a full-time Guest Service Agent. Shifts will vary from 7 am to 11 pm.We are a 164-room hotel with full conference facilities and a restaurant, Table Food+Drink www.Coastcanmorehotel.ComLooking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail.You will be providing excellent first impressions to guests whilst ensuring the highest level of guest service and following standards and procedures.With a combination of passion for the job and the right communication with other departments, you have the ability and empowerment to make the guests' experience more memorable.A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests and exceed guest expectations.Must have excellent communication skills and speak, read, and understand EnglishDuties include:Always greet guests in a friendly, professional,



and welcoming mannerEngage each guest as a unique individual and listen attentively to their requestsPerform check-ins and check-outs of guests daily with accuracyListen to guest complaints/concerns and resolve issues in a professional and timely mannerAnswer the telephone in a timely and professional mannerResponsible for a cash float throughout your shift and ensuring it balances correctly at the end of the shiftAnticipate and address guests' service needsEnsure billing is accurate and assist guests with billing queriesReply to all incoming emails and correspondence in OTAs in a timely and professional mannerProvide local area information with accuracy and provide personal preferences to guests, including booking tours and activities for guests as requiredComply with Coast Canmore Hotel policies and proceduresLearn and adhere to all fire and emergency proceduresOther duties and tasks as assigned by the Supervisor or ManagerExperience:Experience in Guest Services, with a strong knowledge of Bow Valley, is preferredExceptional interpersonal skills to enhance the service standards throughout the operationPreferred - If already in the country and can start immediatelyBenefits:Health care benefits (after 3 months of employment)Discounted staff mealsGym, Pool, Hot tub accessCompany events during the summerDiscount card for Shops of CanmoreOn-site parkingStaff Accommodation

📌 Front Desk Agent/Relief Night Audit (Canmore)
🏢 Coast Canmore Hotel and Conference Centre
📍 Canmore