EightLabs is a digital agency based in Toronto. We help brands build, grow, and scale through transparent strategy, deep craft in design and development, and performance-driven marketing. Our culture prioritizes autonomy, focused work, and sustainable balance.About the roleEightLabs is looking for an organized and confident Client Success & Operations Assistant to help manage communication between our team and our clients. Your main responsibility will be keeping in contact with clients, collecting feedback and requests, following up when needed, and providing clear reports and updates back to our team. You do not need to be a developer or designer. The most important qualities are communication, organization, reliability, and the ability to understand what a client is asking for.What you'll doCommunicate professionally with clients through email, messaging, and other platformsCheck in with clients regarding ongoing projectsCollect website, design, content,



and marketing requestsOrganize client feedback so our team knows exactly what needs to be completedCreate short reports summarizing client conversations, requests, concerns, and prioritiesFollow up with clients for missing information, content, photos, approvals, or payments when requiredKeep track of outstanding tasks and deadlinesProvide clients with basic project updatesHelp keep communication organized between clients and the internal teamFlag urgent issues or unhappy clients to managementWhat we're looking forStrong written and verbal communication skillsOrganized and able to keep track of multiple conversationsProfessional and friendly when communicating with clientsGood at summarizing information clearlyComfortable following up with peopleReliable and responsiveAble to work independentlyNice to haveBasic understanding of websites, social media, marketing, or graphic design is an assetReady to buildsomething impactful?Let's turn your ideas into a high-performing digital experience.

📌 Client Success & Operations Assistant (Toronto)
🏢 EightLabs
📍 Toronto