Use Mandarin, English, and data analysis to strengthen last-mile delivery quality for UniUni clients across Canada. This is a full time role.As a Bilingual Client Success Specialist, you will support UniUni's e-commerce logistics clients through service monitoring and responsive communication. The work includes delivery metrics, customer inquiries, service tickets, exceptions, disputes, and reporting. You will collaborate with operations, product, and sales teams.Key Responsibilities:Monitor scanning, delivery success, and timeliness metricsProvide customized performance reports to clientsRespond to inquiries and resolve service ticketsAssist with exceptions and disputesIdentify process issues through data analysisRequirements:Strong written and spoken Mandarin and EnglishCustomer service mindset and problem-solving skillsProficiency in data processing and analysisExcel skills for data modeling and reportingAbility to work under pressure and multitaskSupport UniUni's logistics clients with bilingual communication, service reporting, and data-driven improvements across Canada's delivery network.