At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.We believe in keeping our customers front and center in everything we do; in fact,focus on serving our customersis one of our core values. Everyoneacts and operates as an owner, treating this business as their own. Weraise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts whodrive healthy collaborationby winning or losing as one, and webring out the best in each other.ABOUT THE ROLEYou'll play an important role in helping bring our customers' trips to life, working with tourism suppliers across Canada to book and manage their travel arrangements. You'll support our Vacation Coordinators by keeping reservations accurate and organized, following up on confirmations and changes, and helping ensure everything is in place for a smooth customer experience.Salary: $50,000/year, based on experience and qualifications.This is a contract role with an expected start date of December 16, 2026, and an end date of September 29, 2027.Regular Shift times will be Monday - Friday, 9am - 5:00pm (PST)Availability for shifts taking place Monday to Sunday, and rotation of Saturdays around month/quarter end and statutory holidays could be possible.RESPONSIBILITIES.Book all trip components, working with tourism suppliers across Canada,



and ensure preferences of each traveller are communicated to our travel partnersWorking with Vacation Coordinators to assist and support on auditing of files when neededAnswering incoming emails and calls from suppliers and following up on missing confirmationsFiling of confirmations in a correct and timely mannerSupport on manifesting details for key suppliersData capturing and reporting, where needed, including when an emergency on the road situation arisesManaging cancelled and modified bookings – communication with suppliers on cancelled or modified components, updating builds with status and cancellation costs, including last minute or larger scale of components, that are impacted due to emergency on the road situations.Primary person responsible for managing the operations inboxCollecting and collating reservations best practice procedures and knowledge from VC & CES agents to enable our departments development and maintenance of training materialsSupporting our operations and tech teams with training material details if requiredDaily availability checks to support sales & product to maximize bookingsSupporting on ad-hoc projects as requestedIt may be necessary to help with all other aspects of running and developing our businessGenerate new ideas and efficiencies to constantly improve and enhance Fresh Tracks Canada and the way we workOverall high level of individual responsibility is required, and it is important to appreciate the job necessitates a willingness to embrace challenges and change, and to work in a highly entrepreneurial way under management's guidance.REQUIREMENTSStrong, qualified communication skills,



both verbal and writtenHigh attention to detailSuperior time management skills and the ability to prioritize tasksExcellent telephone & written communication skills with an emphasis in customer service care with our travel partners.Ability to troubleshootOpen to receiving and incorporating constructive feedback and coaching in an environment of continuous improvementPassion for collaborating and understanding different perspectives. Ability to listen and learn from the experiences of othersBeing an ambassador to innovation and change.Preference will be given to those with experience in the travel/tourism industry, ideally relating to travel in Canada but this is not essential.REWARDSYou may be eligible to receive the following benefits, based on your contract type:Applauz RecognitionFriendly and fun team setting with company celebrations and social eventsDE&I initiatives and eventsSocial Clubs including Book Club & Fitness ClubDIVERSITY, EQUITY, AND INCLUSIONWe are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences. We don't judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don't care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we're looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.Officially Great Place to Work® CertifiedTM 2022/2023Officially Great Place to Work® CertifiedTM 2023/2024Officially Great Place to Work® CertifiedTM 2024/2025Officially Great Place to Work® CertifiedTM 2025/2026Officially Great Place to Work® CertifiedTM 2026/2027#INDHP#LI-Hybrid

📌 Booking Assistant (Vancouver)
🏢 Fresh Tracks Canada
📍 Vancouver