Job Description - Deskside Support Technician (CAL01YW)Management Level: Individual Contributor: About us Worley is a global company of energy, chemicals and resources experts headquartered in Australia.

We partner with our customers to deliver projects and create value across the life of their assets.

We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning.

Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Worley

Cord is a leading industrial construction company in Canada, offering exciting career opportunities in fabrication, modularization, field installation, and qualified support services.

Our teams support some of the world's most complex industrial projects, including heavy-oil facilities, gas plants, power stations, and other large-scale industrial developments.

Worley

Cord is seeking a Deskside Support Technician to join our team in Calgary, Alberta.

Position Overview The Deskside Support Technician provides Tier 1, Tier 2, and Tier 3 technical support to troubleshoot hardware, software, and connectivity issues, identify root causes, and implement appropriate solutions.

This role is responsible for installing, configuring, and maintaining IT equipment and software, supporting company-approved applications, maintaining accurate IT asset records, and assisting with inventory, shipping, and receiving activities.





The successful candidate will deliver reliable and responsive technical support to end users while helping ensure the efficient operation of IT services across office locations and project sites.

Key Responsibilities Image, configure, and deploy desktop computers, laptops, tablets, and peripheral devices in accordance with established procedures, documentation, and deployment checklists.

Provide timely and effective technical support to end users through email, telephone, and in-person interactions.

Create, configure, and manage user accounts and access permissions within Active Directory, Microsoft Azure, and Microsoft 365.

Diagnose and troubleshoot network connectivity issues and collaborate with networking teams to facilitate resolution.

Coordinate with management to plan and execute IT setup, equipment deployment, and demobilization activities for field operations and construction projects.

Support IT inventory management, procurement, shipping, receiving, and equipment distribution.

Maintain accurate IT asset records and use asset management tools to monitor, review, analyze, and track equipment throughout its lifecycle.

Coordinate with management and third-party vendors to arrange equipment lease returns and ensure timely processing.

Protect confidential and sensitive information accessed, processed, or stored during the performance of duties.

Provide on-call and after-hours technical support as required to meet business and project needs.

Assist other departments with IT-related and operational tasks as required, based on workload and business priorities.

📌 Deskside Support Technician (Calgary)
🏢 Worley
📍 Calgary