Apply ITSM expertise to senior project coordination across hybrid work, using MS Project, Excel, and stakeholder communication daily. Support technology projects from planning through delivery.This senior ITSM Specialist supports Project Managers and Portfolio Leads across various projects. The work combines service management, project administration, reporting, and issue resolution. You will coordinate business and technology stakeholders while maintaining accurate schedules, project artefacts, and decision-support information.Key Responsibilities:Support Project Managers and Portfolio Leads across project activitiesTrack schedules, risks, issues, and action itemsFacilitate meetings and prepare accurate meeting minutesUpdate schedules using MS Project OnlinePrepare scorecards, status reports, and management-report inputsRequirements:Three to five years of I&IT service management experienceCertified in ITIL methodologyExperience with incident and change managementExperience supporting large Public Safety technology projectsProficiency in MS Project, Word, Excel, PowerPoint, and VisioBring senior ITSM coordination, analytical reporting, and stakeholder facilitation experience to complex Public Safety technology projects.