Lead strategic hotel operations in Whistler with Marriott service standards, revenue oversight, and guest experience leadership. This is a full time management opportunity. The Director of Operations leads property-wide Hotel Operations at Delta Hotels Whistler Village Suites. The position guides department heads across Front Office, Housekeeping, Food and Beverage, Recreation, and Engineering. Responsibilities include operational strategy, financial performance, employee satisfaction, owner relations, and brand initiative execution. Key Responsibilities:

Develop and execute operational strategies aligned with brand business strategy Monitor sales performance, budgets, wages,



and controllable expenses Champion service standards across hotel leadership teams Review guest feedback and resolve complaints Set expectations and conduct performance appraisals for direct reports Requirements:

Two-year related degree and four years professional experience Or four-year related bachelor's degree and two years experience Experience in guest services, housekeeping, sales, or operations Business Administration or Hotel and Restaurant Management education Management experience within a related professional area Direct Marriott hotel operations in Whistler through strategic planning, financial oversight, service leadership, and employee development.

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📌 Hotel Operations Director Whistler (Fernie)
🏢 Delta Hotels and Resorts®
📍 Fernie