Lead guest service on Calgary's slot floor using communication, problem solving, and leadership skills while maintaining professionalism and privacy. Build rapport with guests through visible, attentive floor support.Reporting to the Slot Manager, the Slot Supervisor maintains customer relations and supports daily casino gaming-floor operations. This position requires customer service, teamwork, conflict resolution, and public speaking.



The supervisor communicates with Casino Host and PURE Players Rewards while supporting an energetic guest experience.Key Responsibilities:Maintain a visible presence throughout the gaming floorEngage guests and encourage PURE Rewards Card enrollmentAddress guest incidents and provide casino informationCoordinate breaks and communicate daily events electronicallyCoach Slot Attendants and report concerns to managementRequirements:Grade XII diploma or G.E.D. equivalentIntermediate Microsoft Word, Excel, and Outlook skillsStrong communication and conflict-resolution skillsComfort with public speaking and active listeningPrevious guest-relationship service experience preferredUse guest relations, coaching, and communication skills to support compliant slot operations and a skilled Calgary casino experience.

📌 Slot Floor Customer Relations Supervisor (Calgary)
🏢 Pure Canadian Gaming
📍 Calgary