Help Evo Car Share members navigate bookings, accounts, and claims from a fully remote home-based position. Apply robust communication and problem-solving skills.

This temporary part-time Member Services Specialist role supports positive experiences across Evo’s member services operations. You will answer questions, resolve concerns, manage escalations, and assist with billing, reimbursements, registrations, and open rentals. The contract ends September 30, 2027.

Key Responsibilities:

• Answer member questions through phone, email, chat, and other channels
• Take ownership of escalated situations and pursue positive outcomes
• Complete billing, registration, reimbursement,
  
  
  
  and reporting activities
• Review incident information and support claims-related follow-up
• Contribute feedback improving processes and member experiences

Requirements:

• Two or more years in customer service or contact centres
• Passion for exceptional service and positive relationships
• Strong problem-solving and critical-thinking abilities
• Excellent organization, prioritization, and time management
• Flexibility supporting operations twenty-four hours, seven days weekly

Use sound judgment, empathy, and adaptable service skills to support Evo members across changing priorities and complex requests.