Customer education is central to this Learning Specialist position at Euna Solutions, using instructional design and webinar delivery to support SaaS adoption. Work hybrid three days weekly in Oakville, Ontario.As a Learning Specialist, you will manage customer learning experiences across Euna's SaaS products. You will create eLearning, tutorials, presentations, and handouts while partnering with subject matter experts and cross-functional teams. The work turns complex product information into explicit, actionable content for customers.Key Responsibilities:Design customer-facing eLearning courses, tutorials, presentations, and handoutsPlan and coordinate the complete webinar programPartner with experts to identify customer learning needsMaintain courses, learning paths,
and resources within the LMSEvaluate training effectiveness and drive continuous improvementRequirements:Three or more years developing training or customer educationExperience managing end-to-end webinars or virtual learning eventsStrong writing, facilitation, and communication skillsExperience with an LMS and eLearning authoring toolsAbility to manage multiple projects and competing prioritiesBring customer education, instructional design, and webinar expertise to help Euna Solutions customers learn and adopt software.