We are looking for an experienced Warehouse Associate to oversee all logistics operations at our warehouse. The successful candidate will be responsible for receiving goods, managing inventory, preparing and shipping orders, and following up with customers to ensure prompt, professional, and efficient service. Responsibilities:
- Oversee the receiving, storage, and shipping of goods
- Maintain accurate inventory records and conduct regular audits
- Optimize warehouse space and logistics processes
- Ensure compliance with occupational health and safety standards
- Respond to customer inquiries via phone and email
- Track orders, deliveries, and shipment tracking numbers
- Address questions regarding products, stock availability, and delivery timelines
- Handle return requests, exchanges, and complaints
- Resolve order or delivery-related issues promptly and professionally
- Contribute to the continuous improvement of order fulfillment and customer service processes
Requirements:
- Relevant experience in warehouse management or logistics
- Strong organizational and leadership skills
- Ability to thrive in a fast-paced, deadline-driven environment
- Familiarity with inventory management systems (an asset)
- Proficiency in English
We offer: A secure, full-time position A structured and growing work environment